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Shipping& Delivery


Blue Oak Valley(BOV) aims to process your order immediately and expected the arrival of goods to your doorstep within 1-3 days (Within Peninsular Malaysia). However, we are unable to guarantee that all orders will be delivered within the stipulated time frame.

The shipping fee charged only for one time shipment. BOV shall not be liable for next shipment charges due to wrong information provided by customer.

??span class="Apple-tab-span" style="white-space:pre"> BOV shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. 

??span class="Apple-tab-span" style="white-space:pre"> Shipment tracking number willbe recorded on your order invoice after the order has been processed for shipping. Please log on to your account for the tracking shipment ID. Totrack your order, please use the tracking shipment ID listed in your purchase order. 


We ship worldwide via Pos Laju (Malaysia?? National Courier). The shipping charges are calculated by the system upon checkout before payment. To verify the charges pleasego to this link :http://www.poslaju.com.my



Refund& Return Policy


Our products are made from the finest natural ingredients which have been sourced from proven and effective botanical extracts from all over the world. We always make sure all our products are in good condition before packing otherwise we will inform you if we have no replacementstock.


Goods sold are not returnable or refundable unless if we delivered an incorrect item(s) or any factory defected item(s). However, if the item(s) has a defect, we replace it within 5 working days from the date of receipt of feedback or complaint by email to customer_service@blueoakvalley.com  or order@blueoakvalley.com


Item(s) required to be returned within 3 days upon confirmation of exchange or return with us. All delivery cost (from and to) will be borne byBlue Oak Valley. 


The following guidelines apply in the exchange or return:-

??Delivery or shipping fees are not refundable for returns and exchanges.

??We will deliver the replaced item(s) upon receipt of the returns, subject to stock availability.

??Cash refundswill be done within 14 working days if the replacement item is out-of-stock. This is the time frame required for us, payment gateway provider (MOLPay) or bank to process the refund request. However, if you paid by Pal-Pay, the processing time for refund will take up to 30 days.

??he refund will be banked-in to your personal bank account.


The customer is fully responsible for the loss or damage of the item(s) sent back to us for exchange. Please pack the item properly to ensure that it does not get damaged in transit and send it by any registered courier service. 


We will notify you via email as soon as your return has been received and checked by us. In the unlikely event that you have not received anemail within 5 days of returning your items, contact our Customer Service and we shall get back to you within 24 hours during business day.


Security & Confidentiality


Blue Oak Systems Consulting Pte Ltd. ("we" and "us", as the case may be) takes your privacy seriously. This privacy policy ("Privacy Policy?? sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.


Collection of Your Information


When you navigate around our site www.blueoakvalley.com (our "Site") we will use technology to capture information about your visit to our Site and the resources that you access, together with details such as the Uniform Resource Locator (URL) that you linked from and your Internet Protocol address, even if you do not register as a customer.


We may also collect information provided by you including, but not limited to:

information that you provide by filling in forms on our Site. This includes information provided when you register as a customer; complete an on-line form or questionnaire; provide feedback, comments or suggestions; report problems; participate in a promotion or competition; subscribe to our newsletter; and request further information from us. If you contact us we may keep a record of that correspondence


Collecting Information from Minors 

People under the age of 18 are allowed to browse our site, however, they are forbidden from making purchases or participating in any other service that involves the collection of personal information. This policy is designed to protect the privacy of children



Use of Your Information


We use information held about you: to carry out our obligations arising from any contracts entered into between you and us; to improve our service to you; to ensure that content from our Site is presented in the most effective manner for you and for your computer; to allow you to use any interactive features and services of the Site should you choose to do so; to provide you (by post, electronic or other form of communication) with information you request from us; and to notify you of changes to our services; to customise the advertising and content you see, to fulfil your requests for certain products and services, and to contact you about specials and new products.



Disclosure of Your Information


Your personal information may be disclosed to any company in the Blue Oak Group, which means our subsidiaries, our ultimate holding company and its subsidiaries.


We may disclose your personal information to third parties: for the purposes of fraud protection and credit risk reduction; to protect our rights, safety or property or those of our customers or third parties; in aggregate for marketing and commercial purposes provided no individual customers are identified; if you have provided your permission for us to do so; if Blue Oak or substantially all of its assets are sold to a third party (in which case your personal information will be transferred to the third party upon completion of the sale); if we are under a duty to disclose your personal data in order to comply with any legal obligation, and/or in order to enforce our Terms and Conditions of supply and other agreements.


Your Rights


You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can also exercise the right at any time by contacting us at customer_service@blueoakvalley.com


Other Websites


Our Site may contain links to and from other websites over which we have no control. A link may not necessarily imply we endorse the website. The operators of these sites may collect data from you in accordance with their own privacy policies for which we do not accept any responsibility or liability. Please check these policies before you submit any personal data to such websites.



Cookies


Cookie is a small removable data file that is stored by your web browser on your computer. Cookies allow us to enhance and personalize your online browsing experience.

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. You can usually choose to disable the use of cookies or modify the acceptance parameters by configuring the internet options for your browser.However, should you choose to do this, you may restrict the features you can access on our Site. 


Protecting Your Personal Data


We use a variety of security measures, including sophisticated encryption and authentication tools to maintain the safety of your personal information. Your personal information is contained behind secure networks and is only accessible to a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. Regardless of these efforts, no data transmission over the Internet can be guaranteed to be 100% secure. 


Privacy Policy


The customer information that we have in our database is reserved for internal use only, we do not sell or hand out this information to anybody, meaning that we keep that information confidential. This information is only needed in order to get to know you better and to find ways to improve our service quality. Furthermore, we only save data to the extent that it is technically and commercially necessary. 


It is understood that legal entities of the Blue Oak Group as well as other authorized third parties might save data for operational reasons. This includes that we might use a third-party service provider to serve advertisements on our behalf across the Internet and sometimes on this site. We (including the aforementioned service provider) may collect anonymous information about your visits to our website, and your interaction with our products and services. We might also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user. If you would like more information about this practice, and to know your choices about not having this anonymous information used by our third party service provider, please do not hesitate to contact us at the following address because you have a right to get information on the use of your data for free: Customer_service@blueoakvalley.com


Changes to Our Privacy Policy


We may change our privacy policy from time to time. We encourage you to refer to this privacy policy on an on-going basis so that you understand our current privacy policy.



Contact


We welcome your questions, comments, and concerns about privacy terms and conditions. Please send us any and all feedback pertaining to privacy, or any other issue to customer_service@blueoakvalley.com


F.A.Q talking about security protection/MOLPay is online service provider:


What/Who is MOLPay?


MOLPay is a 3rd party payment gateway that being authorized to process all your credit card, internet banking, e-wallet & cash payment. MOLPay is notified by BNM under Malaysia Payment System Act 2003. MOLPay will not store any cardholder's sensitive data and information. MOLPay is a JV between MOL & NetBuilder and the first 3rd party payment gateway in Malaysia and the first TPA of FPX for MyClear. MOL is one of the largest ICT company in South East Asia region.


How secure is MOLPay payment gateway?


All communication between you can MOLPay are encrypted using a 256-bit SSL connection. MOLPay services are scanned and certified by Hacker Safe & SiteLock everyday. MOLPay services comply with the global data security standard - Payment Card Industry: Data Security Standard (PCI-DSS). To protect both cardholder and merchant, MOLPay accepts 3D-Secure (Verified by Visa & MasterCard SecureCode) credit card and can be configured to accept card issued from/in specified countries only.



 
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